Last updated: June 3, 2026
This Privacy Policy describes how Prolific Solutions NW (Washington L&I #PROLISN776L6, UBI 604 750 488) collects, uses, and protects information from our customers and subcontractors.
Information We Collect
We collect contact information (name, email, mobile phone number, mailing address) and project information (property address, scope of work, photos, signed agreements) from customers who request our services. We collect equivalent information from subcontractors who enter into a Master Subcontractor Agreement with us.
How We Use Your Information
We use the information you provide solely to deliver the services you engaged us for: scheduling, project coordination, document delivery via secure portals, billing and payment processing, and operational communications including SMS notifications as described below. We do not sell or rent your personal information.
SMS / Text Messaging
We collect mobile phone numbers from customers and subcontractors solely to deliver transactional SMS messages related to active projects, signed agreements, and operational notifications. We do not share, sell, rent, or distribute mobile numbers or SMS message content to any third party. SMS metadata (delivery status, opt-out events) is retained only to comply with carrier opt-out rules and to provide customer service. You can opt out at any time by replying STOP to any SMS from us, or by contacting (425) 800-4775. Full SMS terms: prolificsolutionsnw.com/sms-terms.
Third-Party Sharing
We share your information only with vendors and service providers that help us deliver our services (such as scheduling and accounting software, payment processors, and licensed subcontractors assigned to your project). We require these parties to handle your information consistent with this policy. We do not sell your information.
Data Retention
We retain customer records for the duration required to fulfill our contractual and legal obligations (including warranty periods, tax records, and Washington L&I compliance). You can request deletion of records not subject to retention requirements by emailing info@prolificsolutionsnw.com.
Your Rights
You can request access to, correction of, or deletion of your personal information by contacting us at info@prolificsolutionsnw.com or (425) 800-4775. We will respond within 30 days.
Contact
Prolific Solutions NW
Email: info@prolificsolutionsnw.com
Phone: (425) 800-4775
WA L&I PROLISN776L6 · UBI 604 750 488
